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Knowledge base
The Platform
About Live local
What is Live local?
Using Live local
Is the platform available outside of Australia?
Contact
Who do I contact for media enquiries?
Businesses
Registration
How do I register my business to be listed?
Does my business have to meet a certain criteria to register?
Vouchers
How do I create a digital voucher?
How will customers find out about my digital vouchers?
How are vouchers redeemed?
Can I sell my existing vouchers on Live local?
I don’t currently offer vouchers, is that a problem?
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The Live local app
How do I download the Live local app?
What does the Live local app do?
Sales and payments
How often will my business be paid?
How can I keep track of voucher sales?
How do I get paid for voucher sales?
Business listings
Can I edit my business listing?
How much does it cost to list on Live local?
My business type is not on Live local, can I list?
Security
How do I know my payments are secure?
What are measures you take to make sure our accounts are safe?
Contact Us
How do I contact help and support?
How can I speak to someone at Live local on the phone?
Customers
Purchasing vouchers
How long does it take to receive my voucher?
Can I send a voucher as a gift?
Can I get a refund for my voucher?
Redeeming vouchers
Will I receive a confirmation after purchasing a voucher?
What if I purchase a voucher and the business permanently closes before I can use it?
Finding businesses
How do I know listed business are legitimate?
